Privacy

Last updated: 6 July 2026

Who I am

Biodetox is the practice of Shaila Habib, a nutritional therapist and craniosacral therapist based in South West London. I decide how your information is used, so in data-protection terms I am the “controller”, which sounds rather sinister, but simply means the buck stops with me. You can email me any time at info@biodetox.co.uk.

What I collect

When you book a call or email me, I may hold:

• your name and email address, and your phone number if you choose to add it, so I can confirm your appointment and reach you;
• an optional line where you tell me, in a sentence, what you’d most like help with (you only share what you’re comfortable with);
• whether you opt in to my email list, which is entirely optional and separate from booking;
• anything you choose to send me in a short pre-call reflection by email before we speak, which may include health information.

The booking form asks for just one optional sentence about what you’d like help with. If you mention your health there, that sentence travels through Web3Forms with the rest of the form, as described below. Anything more detailed about your health reaches me directly, by email, only if and when you choose to send it.

Who helps me handle it

I keep the list of helpers deliberately short:

• Web3Forms delivers the booking form to my inbox. When you send the form, your message passes through their servers (based in the United States) to reach my email. It isn’t stored for advertising.
• Stripe, if you choose to pay for a consultation online, processes that card payment. I don’t see or store your full card details.
• MailerLite sends my email list, and only holds your details if you have opted in.
• My own email inbox holds our correspondence, including any reflection you send before a call. This stays in my own practice records.

Because the form-delivery service is based in the United States, your message may be handled outside the UK. I only use providers that commit to appropriate safeguards for that transfer.

Why I’m allowed to use it

For arranging and delivering your appointment, I rely on taking steps at your request and providing the service you’ve asked for. For my email list, I rely on your consent, which you give by ticking the optional box, and can withdraw at any time. Any health information you send is used only to prepare for your call and support you well, and it stays in my own confidential records.

How long I keep it

I keep booking and contact details only as long as I need them for your care and for my proper business and professional-body records, then I delete them. If you’re on my email list, I keep your details until you unsubscribe. You can ask me to delete your information sooner at any time.

Your rights

You can ask me to show you the information I hold, correct anything that’s wrong, or delete it. You can withdraw consent to marketing emails whenever you like. Every email has an unsubscribe link, or you can just reply and ask. If you’re ever unhappy with how I’ve handled your information, you can contact me first, and you also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

This website sets no tracking or advertising cookies, and I don’t run analytics that follow you around. The fonts and photographs are served from this website itself, so simply reading the pages doesn’t call out to anyone else. Two things involve a third party: sending the booking form delivers it through Web3Forms, and the About and Book pages show a small map that loads from Google Maps as you scroll to it. Google may set its own cookies when the map loads.

Changes to this note

If I change how I handle information, I’ll update this page and the “last updated” date above.

Questions about any of this? Email me at info@biodetox.co.uk and I’ll happily talk it through.